STEP 6
KPI & Analytics
Financial, operational, people and customer metrics — measured, scored and tracked to target.
0.0
Overall KPI Score
0
On Track
0
At Risk
0
Critical
KPI Score by Metric
Individual KPI performance (0–100)
Status Mix
On track vs at risk vs critical
Balanced Scorecard — by Perspective
Average score per perspective
KPI Register
8| KPI | Perspective | Target | Actual | Achievement | Score | Status | Actions |
|---|---|---|---|---|---|---|---|
| Total Revenue | Financial | Rp 10.00 B | Rp 7.85 B | 78.5% | 78.5 | At Risk | |
| Gross Profit Margin | Financial | 30.0% | 26.5% | 88.3% | 88.3 | At Risk | |
| Net Profit Margin | Financial | 15.0% | 10.8% | 72.0% | 72.0 | At Risk | |
| Operating Cash Flow | Financial | Rp 2.00 B | Rp 1.35 B | 67.5% | 67.5 | Critical | |
| Expense Ratio | Operational | 25.0% | 28.7% | 87.1% | 87.1 | At Risk | |
| Task Completion Rate | Operational | 85.0% | 14.3% | 16.8% | 16.8 | Critical | |
| Employee Productivity | People | 80.0% | 68.0% | 85.0% | 85.0 | At Risk | |
| Customer Retention | Customer | 85.0% | 78.0% | 91.8% | 91.8 | On Track |